The protection of your privacy is a priority for the Château Ramezay.
At the Château Ramezay, we are committed to protecting the privacy of your personal information and being transparent about the information we hold about you.
The purpose of this policy is to clearly set out how we collect and process your personal information, including the information you may provide when making a donation or when asking for a tax receipt, for example.
We use the information we collect in compliance with:
This policy explains:
If you have questions about this policy, please contact the person responsible for the protection of personal information at the Château Ramezay. The contact information is provided in point 8 below.
We only collect the personal information we need to offer you our products and services. We may collect the following information:
Biographical information including full name, email address, postal address, telephone number, professional experience and employment profile.
We may collect this information for the following purposes:
Usage data including your Internet Protocol (IP), login data, browser type and version, time-zone setting and location, browser plug-in type and version, operating system and platform.
Transactional data including the details of your payment card, your billing and delivery address and details regarding the donations you have made and the services you have received from us.
We may collect information for the following purposes:
We may also sometimes use your personal information to:
We may collect your personal information when you:
We occasionally receive information about you from third parties, including:
There are specific situations in which we may communicate your personal information to third parties. These circumstance are as follows:
We have in place physical, administrative and technical measures to protect the privacy and security of the personal information we hold. Our servers are also managed by a specialized third party.
We have an incident management policy in the event of an incident involving personal information. It requires us to inform the authorities and the people concerned should an incident occur that could present a risk of serious harm and to implement measures to limit the negative consequences.
Limitation of Access
Only authorized and qualified staff who need to consult your personal information in the performance of their duties have access to it.
If you have reason to believe that the security of the personal information you provided us is compromised or if you wish to express your dissatisfaction, please contact us immediately. Our contact information is provided in point 8 of this policy.
Following the filing of a complaint:
We only keep your personal data for the period required to attain the objectives for which we collected it, including to satisfy all legal, accounting or reporting requirements.
To determine the appropriate retention period for your personal information, we take into account several factors, including the quantity, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or unauthorized disclosure of your personal data, our purposes for using your personal information and whether we can achieve those purposes through other means, as well as certain legal requirements that may apply.
You have certain rights under data protection laws regarding your personal information. To exercise these rights, contact the person responsible for the protection of personal information at the Château Ramezay. The contact information is provided in point 8 of this policy. We may ask for a piece of identification to confirm it is you.
a) Access to your personal information
You have the right to request a copy of the personal information we hold about you.
b) Correction of your personal information
You have the right to request that we correct the personal information we hold about you, although we may need to verify the accuracy of the new information you provide.
c) Erasure of your personal information
You have the right to ask us to erase or remove personal information where there is no good reason for us to continue to process it. Note that in certain cases, special legal requirements may prevent us from complying with your request, and we will be able to provide you with explanations on request.
d) Objection to processing of your personal information
You have the right to object to the processing of your personal data despite our legitimate interest if, because of your particular situation, you believe that it has an impact on your fundamental rights and freedoms. In certain situations, we may be able to demonstrate that we have legitimate grounds to process your information that override your rights and freedoms.
e) Restriction of processing your personal information
You have the right to request that we suspend the processing of your personal data in the following scenarios:
f) Withdrawal of consent
In circumstances where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you have any questions or comments about this policy or the protection of your personal information, please contact the person responsible for the protection of personal information at the Château Ramezay:
Executive Director and Curator
Château Ramezay – Historic Site and Museum of Montréal
280 Notre-Dame Street East
Montréal, QC H2Y 1C5 Canada
What is a cookie?
A cookie is a text file that is placed and stored on your device when you visit a website. Cookies memorize information about your use of a website. They make it possible to recognize an Internet user and their preferences when they use a website.
Note that cookies do not in any way personally identify you.
Which cookies do we use?
There are different types of cookies on our website:
Essential cookies for the proper functioning of our website
These cookies enable you to use the main features of our site. They facilitate browsing and are essential for making purchases and online donations.
These cookies have a statistical purpose and make it possible to collect browsing information on our website with the goal of improving your browsing comfort and adapting our services to your preferences.